Seamless Onboarding

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Course: Service Design Studio

Working with our Industry Partner, the student team created an app with features that addressed DBS’s problem statement “How can we make onboarding process more seamless for foreigners to reduce drop-off rate”. The students identified three pain points and proposed the following app features to address them:

  • Multi-user Registration
  • Form Auto-fill using AI
  • Multi-Device & Autosave

Team members: Foo Chuan Shao, Jarron Ng, Joseph Low, Mah Yi Da, Sarah Chua, Seetoh Jian Qing

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